At Bali Premium Scooter, we are committed to protecting your privacy and ensuring the highest level of security for your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you utilize our premium vehicle rental services in Bali.

1. PERSONAL INFORMATION WE COLLECT

To process your luxury vehicle reservation and satisfy identity screening requirements, we collect personal data directly via our WhatsApp concierge consultation or structured submission fields. This information comprises your official full name, physical copy of passport identification, domestic motorcycle driver's license, International Driving Permit (IDP), active flight arrival/departure logs, and localized villa or resort accommodation addresses within Bali.

2. AUTOMATED DATA COLLECTION, COOKIE POLICY & WEB ANALYTICS

To evaluate traffic patterns and maximize our online experience for international users, our platform deploys automated tracking technologies, specifically Google Analytics 4 (GA4) and Google Search Console (GSC). These platforms record non-personal technical datasets via digital "Cookies" stored on your web browser.

• Collected Metadata: Automated logs track masked IP addresses, general geographic locations, internet service providers (ISPs), browser configurations, operating systems, entry/exit pages, timestamps, and explicit on-site interaction metrics.
• Opt-Out Rights: These tracking structures are entirely non-identifiable and do not trace your personal identity or private document contents. Users retain the total right to refuse or delete website cookies by configuring their individual internet browser privacy settings.

3. USE OF INFORMATION & WHATSAPP ENCRYPTION SECURITY

Your descriptive files are processed solely to satisfy vehicle rental confirmations, execute airport or resort handovers, coordinate emergency breakdown dispatches, and handle fully refundable financial security deposits.

As a chat-first rental agency, our primary secure pipeline for immediate image and document verification operates via WhatsApp's end-to-end encrypted messaging environment. Once your lease contract ends and the vehicle passes inspection, your verification profiles are systematically stored under limited-access cloud infrastructure. We enforce a zero-tolerance policy against using personal profiles for unrequested bulk generic marketing.

4. THIRD-PARTY PROTECTION & AUTHORIZED LEGAL DISCLOSURES

Bali Premium Scooter operates under a definitive privacy mandate: we do not trade, lease, sell, or reveal your personal data or digital documents to independent third-party commercial marketing channels. Your personal files are disclosed exclusively to authorized government institutions or law enforcement agencies (such as the Indonesian National Police) under mandatory legal requests, active road traffic accident investigations, or formal vehicle ownership verification mandates within Bali.

5. DATA RETENTION PERIOD

Bali Premium Scooter retains your personal data only for as long as is strictly necessary to fulfill the purposes for which it was collected, in accordance with applicable Indonesian law (Undang-Undang Perlindungan Data Pribadi / UU PDP) and internationally recognized data protection standards.

• Active Rental Records: Identity documents, reservation details, and vehicle handover records are retained for a period of 12 months following the conclusion of your rental contract. This retention window is necessary to resolve any post-rental disputes, outstanding damage assessments, or legal inquiries that may arise after vehicle return.
• Financial Transaction Records: Security deposit receipts, payment confirmations, and related financial correspondence are retained for a minimum of 5 years in compliance with Indonesian commercial accounting regulations.
• Non-Personal Analytics Data: Anonymized website usage data collected via Google Analytics 4 (GA4) is retained according to Google's standard data retention settings, which you may independently configure via your Google account privacy dashboard.
• Deletion Requests: Upon the expiry of the applicable retention period, or upon receipt of a verified written deletion request submitted after all financial and rental obligations have been fully settled, your personal data will be permanently and irreversibly deleted from our active systems. Deletion requests can be submitted to bali.premium.scooter@gmail.com.

6. DATA RIGHTS, VERIFICATION & LEGAL CONTACTS

Under international digital data standards, users hold the absolute right to request formal review, modification, or total erasure of their stored personal contact information once all financial and rental obligations with our agency are settled.

For official data requests, privacy inquiries, or alternative contact options, please reach out to our primary digital support department directly via email at: bali.premium.scooter@gmail.com